How to Fix RED006 Error When Updating iDRAC Firmware
If you are trying to update the firmware of your Dell iDRAC (Integrated Dell Remote Access Controller) through an out-of-band interface, such as OpenManage Essentials, OpenManage Enterprise, or Chassis Manager Controller, you may encounter an error message that says "RED006: Unable to download update package". This error can prevent you from applying the latest iDRAC firmware and cause security and performance issues. In this article, we will explain what this error means, why it happens, and how to fix it using three different workarounds.
What is RED006 Error and Why Does It Happen?
RED006 error is a common problem that affects iDRAC7 and iDRAC8 firmware updates. It occurs when the iDRAC fails to verify the digital signature of the update package that is sent from the out-of-band interface. This can happen for two reasons:
red006 unable to download update package
The Cause of RED006 Error
The currently installed iDRAC firmware is 2.30.30.30 or older, which does not support SHA-256 digital signatures.
The iDRAC firmware update package is 2.61.60.60 or newer, which no longer carries SHA-1 digital signatures.
As a result, there is a mismatch between the signature verification methods of the iDRAC and the update package, and the update fails.
The Impact of RED006 Error
RED006 error can have serious consequences for your iDRAC and your server. If you cannot update your iDRAC firmware, you may miss out on important security patches, bug fixes, and performance enhancements. You may also expose your iDRAC to potential vulnerabilities and attacks. Moreover, you may not be able to use some of the features and functions of your iDRAC, such as remote management, monitoring, and troubleshooting.
How to Update iDRAC Firmware Successfully
Fortunately, there are some workarounds that can help you overcome the RED006 error and update your iDRAC firmware successfully. Here are three options that you can try:
Workaround 1: Update Through In-Band Interface
One way to avoid the signature verification issue is to update your iDRAC firmware through an in-band interface, such as the operating system Dell update package. This method does not require the iDRAC to verify the signature of the update package, as it is done by the operating system. To use this workaround, you need to download the latest iDRAC firmware from Dell's website and run it on your server's operating system.
Workaround 2: Extract and Use the Payload File
Another way to bypass the signature verification issue is to extract and use the payload file from the iDRAC firmware update package. The payload file is a binary file that contains the actual firmware image that is applied to the iDRAC. It does not have any digital signature, so it can be verified by any version of iDRAC. To use this workaround, you need to right-click and extract the latest iDRAC firmware update package from Dell's website and use the /payload/firmimg.d7 file to update your iDRAC through an out-of-band interface.
Workaround 3: Step Update to an Intermediate Version
A third way to solve the signature verification issue is to step update your iDRAC firmware to an intermediate version that supports SHA-256 signatures before applying the latest update package. This method requires you to update your iDRAC twice: first to a version between 2.40.40.40 and 2.60.60.60, which added support for SHA-256 signatures; and then to the latest version, which removed support for SHA-1 signatures. To use this workaround, you need to download two iDRAC firmware update packages from Dell's website and apply them sequentially through an out-of-band interface.
Conclusion
RED006 error is a frustrating problem that can prevent you from updating your iDRAC firmware and enjoying the benefits of the latest features and fixes. However, by using one of the three workarounds we discussed in this article, you can overcome this error and update your iDRAC firmware successfully. We hope this article was helpful and informative for you. If you have any questions or feedback, please feel free to contact us.
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FAQs
What is iDRAC?
iDRAC is an acronym for Integrated Dell Remote Access Controller. It is a hardware device that allows you to remotely manage, monitor, and troubleshoot your Dell server.
What is firmware?
Firmware is a type of software that is embedded in a hardware device. It controls the basic functions and operations of the device.
What is digital signature?
Digital signature is a cryptographic technique that verifies the authenticity and integrity of a file or message. It uses a pair of keys: a private key that is used to sign the file or message, and a public key that is used to verify the signature.
What is SHA-1 and SHA-256?
SHA-1 and SHA-256 are two types of hash algorithms that are used to generate digital signatures. SHA-1 produces a 160-bit hash value, while SHA-256 produces a 256-bit hash value. SHA-256 is more secure and reliable than SHA-1, which has been deprecated and replaced by SHA-256.
What is out-of-band and in-band interface?
Out-of-band interface is a communication channel that is separate from the main network or system. It allows you to access and manage your device independently of the operating system or network status. In-band interface is a communication channel that uses the same network or system as the device. It requires the operating system or network to be functional and available.
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